We have compiled frequently asked questions and their answers. Please check before contacting us.
This is the main hall where the New Japan Philharmonic hosts performances. Please see here for how to see the seats.
Seating Chart Sumida Triphony Hall
https://www.triphony.com/seat/
Guide to seating chart [Large Hall] 丨Suntory Hall
https://www.suntory.co.jp/suntoryhall/seat/
Cancellation after payment is not accepted. No refunds will be given unless the performance is cancelled. note that.
We cannot reissue tickets, but if you purchased a New Japan Philharmonic ticket box with a ticket for a sponsored performance, we will prepare a temporary ticket after confirming your identity.
If you purchased your ticket at a play guide, please contact the New Japan Philharmonic Ticket Box in advance and issue a purchase certificate from the play guide where you purchased it.
However, please note that those who have this ticket will have priority. Please be careful when managing and storing your tickets.
After making an inquiry, an automatic reply email will be sent to the entered email address.
Depending on the content of the question, it may take some time to answer.
| Performance/Ticket Inquiries/Document Requests | 新日本フィル・チケットボックス TEL： 03-5610-3815 （平日：10～18時／土：10時〜15時／日祝：休） |
| Donation Inquiries/Document Requests | 新日本フィルハーモニー交響楽団 事務局 パトロネージュ部 TEL： 03-5610-3822 （平日：10～18時／土日祝：休） |
| その他のお問い合わせ | 新日本フィルハーモニー交響楽団 事務局 TEL： 03-5610-3820 （平日：10～18時／土日祝：休） |
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