FAQ

  • About ticket purchase
  • About donation
  • others

About ticket purchase

Can I see the seating chart of the hall?

This is the main hall where the New Japan Philharmonic hosts performances. Please see here for how to see the seats.

Seating Chart Sumida Triphony Hall
https://www.triphony.com/seat/
Guide to seating chart [Large Hall] 丨Suntory Hall
https://www.suntory.co.jp/suntoryhall/seat/

Where can I buy tickets?

You can purchase tickets by phone, online, or through various play guides. For more information, please refer to the ticket purchase page.

How to Purchase Tickets丨[Official] New Japan Philharmonic
https://www.njp.or.jp/ticket/

Can I cancel/refund my ticket?

Cancellation after payment is not accepted. No refunds will be given unless the performance is cancelled. note that.

I have lost my ticket, what should I do?

We cannot reissue tickets, but if you purchased a ticket for a sponsored performance at the New Japan Philharmonic Ticket Box, we will prepare a temporary ticket after confirming your identity.
If you purchased your ticket at a play guide, please contact the New Japan Philharmonic Ticket Box in advance and issue a purchase certificate from the play guide where you purchased it.
However, please note that those who have this ticket will have priority. Please be careful when managing and storing your tickets.

I would like to give a ticket as a gift.

Concert gift tickets for the "Sumida Classical Music Concert" series are available. Valid for 1 year from purchase.
Please use it for birthdays, Mother's Day, Father's Day, Respect for the Aged Day, Christmas, school admission, graduation, childbirth celebrations, etc. for those who are always indebted.

" Sumida Classical Music Concert" Series Concert/Gift/Ticket丨[Official Shop] New Japan Philharmonic
https://newjapanphil.base.shop/items/51106077

Is it possible to use tickets for performances that I can no longer attend?

お手元にご来場いただけない公演チケットがございましたら、新日本フィル・チケットボックス(03-5610-3815)までご連絡ください。
ご寄付という形でお席は有効利用させていただきます。連続券、チケット・マイプラン、1回券いずれもご寄付いただけます。

Ticket Types/Discount Services丨[Official] New Japan Philharmonic
https://www.njp.or.jp/ticket/service/

About donation

I would like to make a donation, how do I do that?

Both corporate sponsorship and individual sponsorship are accepted at any time.
Please see this page for details.

Member Benefits丨Request for Support丨[Official] New Japan Philharmonic
https://www.njp.or.jp/patronage/benefits/

When can I receive the benefits of being a Patronage member after making a donation?

Both corporate sponsorship and individual sponsorship are accepted at any time.
Please see this page for details.

Member Benefits丨Request for Support丨[Official] New Japan Philharmonic
https://www.njp.or.jp/patronage/benefits/

others

I forgot something at the venue, what should I do?

We do not manage lost items, so please contact the venue directly.

すみだトリフォニーホール TEL:03-5608-5400
サントリーホール TEL:03-3505-1001

How can I participate in the "Open Rehearsal"?

Six to eight times a year, New Japan Philharmonic rehearsals are open to the public for Patronage members who donate.
Please see this page for details.

Member Benefits丨Request for Support丨[Official] New Japan Philharmonic
https://www.njp.or.jp/patronage/benefits/

I think I'll be late for the start of the concert. Can I enter in the middle of the tour?

If you arrive after the performance, we will guide you to your seat during the break or between songs.
If the interval between songs is short, you may be seated in a seat near the door that is different from the reserved seat.
Please arrive as early as possible so that you can be on time for the performance.

If I become ill during the concert, can I enter and leave the venue?

Please follow the instructions of the staff in the nearest hall and leave.
If you feel better and can return to your seat, we will guide you inside the hall during breaks or between songs under the direction of the staff in the hall.
If the interval between songs is short, you may be seated in a seat near the door that is different from the reserved seat.

Do they have a dress code?

There is nothing in particular, but please refrain from wearing accessories that make noise.